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MediCall is a medical services company dedicated to serving the healthcare industry by providing industry-specific programs for each stage of a drug or medical product’s life. MediCall operates a communication center staffed with healthcare professionals in Manila, the Philippines. Its services are provided via toll-free telephone numbers and online communication channels, including the web and email. Integration of telephone and online communications provides a consolidated view of customer communications and a single point for collecting and reporting on data. MediCall services are provided and supported by world-class technology and advanced customer relationship management software. MediCall’s client services group, based in the U.S. provides all the required support necessary to implement and manage a variety of specialized programs. Training of MediCall’s staff is rigorous, ongoing and client-specific.
Business Analyst
(National Capital Reg - Makati City)
Responsibilities:
* Generate and maintain various types of reports
* Provide occasional user support
* Gather user requirements, produce reporting solutions, documents development process and user instructions
* Ensure that the reports produced are accurate, relevant, complete, and actionable
* Produce reports that are aesthetically pleasing and easily understood
* Execute tasks assigned by IS Manager
* Deals and coordinates with agents, IT, Operations, and Client Services.
Requirements:
Education
* College graduate, preferably Computer Science, Engineering, Business Management or any related course
Relevant Experience
* Must have demonstrated PC knowledge including Windows, Microsoft Word, Excel, and Outlook
* Able to work rotational shifts with adherence to schedule a must, including evenings, weekends and overtime as necessary
* Must be detail oriented and possess good organizational skills
* Must have effective written and oral communication skills and be able to maintain confidentiality
* Must have excellent interpersonal skills and team oriented to work in a high stress environment
* Able to handle multiple tasks and shifting priorities
* Ability to travel between call center locations and other company sponsored events on a varying schedule
* Ability to work on projects and meet deadlines
* Able to type at least 45 wpm